Polywinkle
Skipper D logoSkipper DDESIGN. CAM. MAKE.

SUPPORT / FEATURE REQUESTS

Tell us what
you are trying to make.

A clear example gives us something concrete to improve.

Report a bug

Tell us what happened and, if possible, attach your diagnostic log. Reports are private.

Sign in with Google, then return here. No purchase is required.

Use Help → Open diagnostic folder in Skipper D, then attach .log (a hidden file on some systems). Local logs are purged daily, so report the issue the same day. For large files, only the last 256 KB is included.

Review or edit the log before sending

Checking reporting availability…

Machine or software issue?

Include:

  • Skipper D version and Windows version.
  • Machine, controller and firmware identification.
  • CNC or laser mode, bit/beam width and relevant recipe.
  • Expected result, actual result and steps to reproduce.
  • A small project or cropped screenshot, if you can share it.

Remove passwords, API keys, personal details and confidential designs from attachments and logs. Never send card details.

Ask for help →

Have a feature in mind?

Explain the job, what you do now, and what would make it easier. A sample layout often communicates more than a long list of controls.

Requests are welcome, but are not a guarantee of implementation, machine support or a particular turnaround. There is no advertised 24/7 support or response-time commitment.

Suggest a feature →

Unexpected machine movement? Stop using your machine's physical safety controls first. Diagnose the problem only after the machine is in a safe state.