01 / START HERE
Your first project
Understand the workspace, choose a machine and bit, set a recipe and check the preview before running. Skipper D has its own workflow.
Read the field guide →POLYWINKLE / HELP CENTRE
A clear path
back to making.
Find your next step. Ask a real question. Help shape the tools you use.
6 help topics
02 / MACHINE SUPPORT
Make the connection
Check controller compatibility and tell us your machine and firmware when something does not behave as expected.
Check compatibility →03 / YOUR ACCOUNT
One place for your details
Your Polywinkle account is free. Sign in with Google, edit your profile and securely change the Google account linked to it.
Open your account →04 / BILLING & ACCESS
Keep control of your plan
Skipper D is C$2.99 CAD per month, plus applicable tax. Manage billing or cancel from Account. Desktop access is verified monthly and limited to your paid period.
Manage billing →05 / BUGS & DIAGNOSTICS
Show us what happened
Share steps to reproduce and an optional log. Review the attachment before sending. Local logs clear daily; submitted reports stay private for investigation.
Report a bug →06 / IDEAS & QUESTIONS
Help shape what comes next
Tell us what you are making, where the workflow gets in your way or what feature would help. Service and project questions are welcome too.
Ask a question →A few useful answers.
Do I need to pay to create an account or ask for help?
No. Your Polywinkle account is free. A subscription is required to use Skipper D, not to have an account or submit a report. General help questions do not require sign-in.
My machine moved unexpectedly. What should I do?
Use the machine’s physical safety controls first. Once it is safe, record the controller, firmware, job settings and steps leading to the issue. Do not keep reproducing unexpected movement on a live machine just to collect a log.
Where do I find the diagnostic log?
In Skipper D, choose Help → Open diagnostic folder. Attach the .log file below. It may be hidden in your file browser. Review and remove private information before submitting; common credentials are redacted automatically, but that cannot catch everything.
Can I request a feature or support for my controller?
Yes. Explain the job you want to do and include the machine/controller details. Requests inform development, but are not a promise of compatibility, implementation or a specific turnaround.
DIRECT / PRIVATE
Let’s work it out.
This is a private help desk, not a public forum. Your question stays between you and Polywinkle. Replies go to the email you provide, from [email protected].
For a new website, design, software or woodworking project, use the project enquiry form.
Never include passwords, API keys or payment-card details. Response times vary; this is not a live emergency channel.