Frequently Asked Questions
Accounts
Can I use Google or email to sign in?
Yes. Choose Google, an emailed six-digit code or your account password on the sign-in page.
Can I change my linked Google account?
Yes. Use the Google account controls in your profile. Identity verification protects changes to your sign-in methods.
Skipper D
Which machines are supported?
Skipper D is designed for compatible GRBL controllers. Review the compatibility information for your controller and machine.
Can I use the desktop app offline?
After a successful sign-in and subscription check, the app can work offline until the next monthly verification or the end of your paid access, whichever comes first.
Where is the diagnostic log?
In Skipper D, choose Help → Open diagnostic folder. Local logs are purged daily. Review the log before attaching it to a bug report.
What should I do if my machine moves unexpectedly?
Use the machine’s physical safety controls first. Diagnose the issue only after the machine is safe. Record the controller, firmware and steps leading to the problem without repeating unsafe movement.
Services
Are the listed prices fixed?
They are starting prices for the scopes described on each service page. Your written proposal confirms the work, price and review points before work begins.
Can you work on an existing project?
Yes, subject to a review of the current setup. Share the goal, relevant constraints and what needs to change in a project enquiry.